General Questions

What is Updating?
Answer:  In Updating, policy holder is required to pay all his/her unpaid  premiums plus surcharges that is being computed from when was his/her policy get ...
Fri, 10 May, 2019 at 9:36 AM
What is Redating?
Answer:  In Redating, policy holder need no to pay all his/her unpaid due. She/he will pay at least 1 premium plus Php300.00 for reinstatement fee. However,...
Fri, 10 May, 2019 at 9:37 AM
What is OPMS (Online Policy Management System)?
  Answer: OPMS (Online Policy Management System) is a system where you can see your                             updated payment history, copy of Official re...
Fri, 10 May, 2019 at 9:37 AM
How to upload the payment to KIOSK ?
This is in response to your request for the procedure on how you are going to transact your payment through KIOSK2. Please refer below procedure for yo...
Fri, 10 May, 2019 at 9:38 AM
1. Where can we ask for assistance about change name, change address, transfer of ownership , cancelation of policy, cash value and claim for death or death claims, NIB(no insurance benefit)?
Kindly email your concern to underwriting@kaiserhealthgroup.com.
Fri, 10 May, 2019 at 9:39 AM
Where can we ask for guidance if I want to avail my APE and Dental?
Answer: you can email directly to ape@kaiserhealthgroup.com or you can contact them at this mobile number 0917-550-9157.
Fri, 10 May, 2019 at 9:39 AM
How can I get my excess/ pending premiums?
Answer: Kindly write a formal letter of request with affixed signature and send directly to customercare@kaiserhealthgroup.com or customercare@kaiserhealthg...
Fri, 10 May, 2019 at 9:40 AM
Where can we ask for short and long term proposal?
Answer: You can directly email at marketing@kaiserhealthgroup.com for them accommodate your concern.
Fri, 10 May, 2019 at 9:40 AM
What shall I do if I decided to change the mode of my payment?
Answer: Policy holder must ask for assistance from Kaiser Customer Care thru reaching them at customercare@kaiserhealthgroup.com or customercare@kaiserhealt...
Fri, 10 May, 2019 at 9:41 AM
What is Surcharge?
Answer: Surcharge means an additional charge or payment that is computed based from the actuarial that is imputed in the system.
Fri, 10 May, 2019 at 9:41 AM