General Questions

Why should I buy a Kaiser health care plan when my family and I are now covered by my husband's employer healthcare plan?
Your family coverage with the employer's healthcare plan is given to your husband as part of his employee benefit and continues to be available as your...
Sun, 3 Feb, 2019 at 4:23 PM
Where can I ask for assistance regarding my payment status?
Answer: You can email your concern to customercare@kaiserhealthgroup.com or customercare@kaiserhealthgroup.com and they will be glad to assist you and yo...
Fri, 10 May, 2019 at 9:34 AM
How can I reactivate my lapsed policy?
Answer: Policy can be reactivated thru reinstatement.
Fri, 10 May, 2019 at 9:35 AM
What is Reinstatement all about?
Answer:  Reinstatement which means to bring back into its condition, it is the term use to which the policy holder will have to apply if the policy has laps...
Fri, 10 May, 2019 at 9:35 AM
What is Updating?
Answer:  In Updating, policy holder is required to pay all his/her unpaid  premiums plus surcharges that is being computed from when was his/her policy get ...
Fri, 10 May, 2019 at 9:36 AM
What is Redating?
Answer:  In Redating, policy holder need no to pay all his/her unpaid due. She/he will pay at least 1 premium plus Php300.00 for reinstatement fee. However,...
Fri, 10 May, 2019 at 9:37 AM
What is OPMS (Online Policy Management System)?
  Answer: OPMS (Online Policy Management System) is a system where you can see your                             updated payment history, copy of Official re...
Fri, 10 May, 2019 at 9:37 AM
How to upload the payment to KIOSK ?
This is in response to your request for the procedure on how you are going to transact your payment through KIOSK2. Please refer below procedure for yo...
Fri, 10 May, 2019 at 9:38 AM
1. Where can we ask for assistance about change name, change address, transfer of ownership , cancelation of policy, cash value and claim for death or death claims, NIB(no insurance benefit)?
Kindly email your concern to underwriting@kaiserhealthgroup.com.
Fri, 10 May, 2019 at 9:39 AM
Where can we ask for guidance if I want to avail my APE and Dental?
Answer: you can email directly to ape@kaiserhealthgroup.com or you can contact them at this mobile number 0917-550-9157.
Fri, 10 May, 2019 at 9:39 AM