Misconceptions About Kaiser Payment

1. Pay within 30 days after due date.
It is best to pay on or before the due date, to ensure posting before next due date. However, there is a 30-day grace period. If you pay late, then postin...
Thu, 30 Jul, 2020 at 2:06 PM
2. Kaiser plan will lapse 60 days after due date - WRONG
There is a grace period of 30 days, (not 60 days!) after which your plan lapse. If your plan lapses after 30 days from your due date, once plan is lapse...
Thu, 30 Jul, 2020 at 2:31 PM
3. Payment automatically reinstates lapsed plan - WRONG
If a plan is already marked as lapsed, an application for Plan Reinstatement must be accomplished and submitted with a payment of amount due per computation...
Thu, 30 Jul, 2020 at 2:48 PM
4. Kaiser payments get lost.
If payment has been properly made and properly reported, rest assured the payment will be posted.
Thu, 30 Jul, 2020 at 2:51 PM
5. Bills Payments are posted automatically.
RIGHT. Correctly filled out transactions are posted automatically, in 2 weeks. WRONG. In some cases, payments made via Bills Payment are not posted auto...
Thu, 30 Jul, 2020 at 3:06 PM
6. Report billing problem to Kaiser support - WRONG
Billing problem should be reported to IMG support (support@img-corp.com) not to Kaiser. Kaiser support is focused on service and providing benefits. Billin...
Thu, 30 Jul, 2020 at 3:32 PM
7. Posting is immediate. - Wrong
Via Bills payment, posting is within 2 - 3 weeks. Via Bank deposit and manual payments, posting is within 30 days. If payment, has been properly m...
Thu, 30 Jul, 2020 at 3:59 PM
8. Follow-up payment issue via email everyday. - Wrong
When reporting issues to support@img-corp.com, ask for a ticket number. After a ticket number has been issued, follow up every few days via ticketing syste...
Thu, 30 Jul, 2020 at 4:09 PM
9. Upload everything in kiosk2. - Wrong
Payments correctly made via BDO and BPI Bills Payment do NOT need to be uploaded. However, if payments made via these automated payment methods are not pos...
Thu, 30 Jul, 2020 at 4:34 PM
10. Use Bills Payment for everything. - Wrong
Use BDO/BPI Bills payment only for Kaiser Sub-pay. Do not use it to pay for T-shirts, or forms or accreditation or any other purpose. Using it for other pu...
Thu, 30 Jul, 2020 at 4:39 PM